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--- submission:single-cell_faq [2025/02/13 18:25] – [Who can submit sample to your core?] Bioinformatics service admin
+++ submission:single-cell_faq [2025/02/13 18:31] (current) – [What is the price of 10x experiments?] Bioinformatics service admin
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 We accept samples on the following days:\\
-**Monday to Thursday between 10am to 4pm**. In case of emergency samples, we can accept on Fridays but will reject without a good-enough reason (surgery/ precious sample) \\
+**Monday to Thursday between 10am to 4pm**. In case of emergency samples, we can accept on Fridays up to 2pm, but will reject without a good-enough reason (surgery/ precious sample). \\
 We ask for a notice of 30 minutes before you arrive with samples to ensure we are ready to load your sample as soon as possible to prevent further cell death/ stress. It is important to keep us updated about any changes that happen during the day of the experiment that may impact your scheduled time or number of samples submitted. If you are unsure, it is always better to send us an email to check.
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   - [[https://genomicsequencing.cruk.cam.ac.uk/sequencing/login/CreateUser.action|Request a user account for the sequencing service]] which will allow you to upload a submission form around time of experiment.
   - [[:genomics-helpdesk@cruk.cam.ac.uk|Contact us]] to set up your grant code in PPMS. Sometimes it takes up to few weeks to get financial part sorted out so we recommend to send us details as soon as possible.
-  - In rare cases when the research group you belong to have never worked with us in the past (especially if your PI just joined the institute) we may need to set up a PPMS account (different to adding your individual grant code) and FTP account. Please [[:genomics-helpdesk@cruk.cam.ac.uk|contact us]] to check if we have your PI's details in the system.
+  - In rare cases, when the research group you belong to have never worked with us in the past (especially if your PI just joined the institute), we may need to set up a PPMS account (different to adding your individual grant code) and an FTP account. Please [[:genomics-helpdesk@cruk.cam.ac.uk|contact us]] to check if we have your PI's details in the system.
   - Fill in a [[https://genomicsequencing.cruk.cam.ac.uk/sequencing/forms/DownloadForm.action|submission form]] and upload it to your project. For help filling in the submission form please follow [[https://genomicshelp.cruk.cam.ac.uk/doku.php?id=submission:10x_submissions|this guide]].
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 This will depend on the chemistry you would like to use & the number of samples you are hoping to submit.
-Please contact [[:singlecell@cruk.cam.ac.uk|singlecell ]] & ask for a price card for up to date information on our prices for sequencing & single cell.
+Please contact [[:singlecell@cruk.cam.ac.uk|Single Cell Team]] & ask for a price card for up to date information on our prices for sequencing & single cell.
 **Please note:**
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 We recommend discussing this matter with your bioinformatician.
-If you would like an indication on how much your experiment might cost for 10X library prep & sequencing please get in contact with the[[:singlecell@cruk.cam.ac.uk|team]] & we'll put together a cost estimate for you based on your requirements (number of samples, chemistry, read depth etc.)
+If you would like an indication on how much your experiment might cost for 10X library prep & sequencing please get in contact with the team & we'll put together a cost estimate for you based on your requirements (number of samples, chemistry, read depth etc.)