Differences

This shows you the differences between two versions of the page.

--- data:retrieval [2026/06/18 10:09] – [External Sequencing Service Users] Johanna Barbieri
+++ data:retrieval [2026/07/09 11:00] (current) – [External Sequencing Service Users] Johanna Barbieri
@@ Line 11: / Line 11: @@
 Outside of CRUK-CI, data is delivered through the FTP site: ''ftp1.cruk.cam.ac.uk''.
-This is an FTP site running the FTP protocol with TLS encryption (sometimes known as ''FTPS''). You should be able to connect to the site using any up to date FTP client you choose. Your group will have been provided a user name and password for accessing the site when your group arranged to use the CRUK-CI sequencing service. Your data will be in a private region of the server only accessible with your group's credentials. The site is read only.
+This is an FTP site running the FTP protocol with TLS encryption (sometimes known as ''FTPS''). You should be able to connect to the site using any up to date FTP client you choose. \\
+**Your group will have been provided a user name and password for accessing the site when your group arranged to use the CRUK-CI sequencing service** (search for subject: "CRUK-CI NGS FTP account credentials" from "crilimsadmin@cruk.cam.ac.uk").
+ Your data will be in a private region of the server only accessible with your group's credentials. The site is read only.
 **Files are available on the FTP site for a guaranteed thirty (30) days after sequencing. You MUST fetch the files in this time period. The files will be removed from the FTP site once this time has elapsed.**