Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revision | |
| data:retrieval [2026/06/18 09:36] – Updated for new FTP server from 22nd June 2026 Richard Bowers | data:retrieval [2026/06/18 10:09] (current) – [External Sequencing Service Users] Johanna Barbieri |
|---|
| - Make sure your computer can see our server. Try "pinging" the FTP server with "''ping ftp1.cruk.cam.ac.uk''" from the command line. The server will echo back a reply if your pings are getting through. If ping says the packets are not being returned, please check with **your** IT department to check network connectivity. The problems have never yet been at the CRUK-CI end; if our FTP site does need to be taken out of commission for a while we will let all our collaborators know beforehand. | - Make sure your computer can see our server. Try "pinging" the FTP server with "''ping ftp1.cruk.cam.ac.uk''" from the command line. The server will echo back a reply if your pings are getting through. If ping says the packets are not being returned, please check with **your** IT department to check network connectivity. The problems have never yet been at the CRUK-CI end; if our FTP site does need to be taken out of commission for a while we will let all our collaborators know beforehand. |
| - If you are able to log in but get errors when trying to download, please ask **your** IT team to check they are allowing access for FTP ephemeral ports. The range we use is 41698-41707. | - If you are able to log in but get errors when trying to download, please ask **your** IT team to check they are allowing access for FTP ephemeral ports. The range we use is 41698-41707. |
| - If you still have problems after checking all of the above, please contact the CRUK-CI IT team on ''[[mailto:ithelpdesk@cruk.cam.ac.uk|ithelpdesk@cruk.cam.ac.uk]]''. Note this is a different address to the usual Genomics help desk and should only be used for queries about connectivity problems to our FTP server; all other queries need to go to the Genomics help desk as normal. | - If you still have problems after checking all of the above, please contact the CRUK-CI IT team on ''[[mailto:ithelpdesk@cruk.cam.ac.uk|ithelpdesk@cruk.cam.ac.uk]]'' and cc Genomics ''[[mailto:Core-Genomics-Staff@cruk.cam.ac.uk|Core-Genomics-Staff@cruk.cam.ac.uk]]''. Note this is a different address to the usual Genomics help desk and should only be used for queries about connectivity problems to our FTP server; all other queries need to go to the Genomics help desk as normal. |
| |
