CRUK-CI Genomics Help

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data:retrieval [2026/06/18 09:36] – Updated for new FTP server from 22nd June 2026 Richard Bowersdata:retrieval [2026/07/09 11:00] (current) – [External Sequencing Service Users] Johanna Barbieri
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 Outside of CRUK-CI, data is delivered through the FTP site: ''ftp1.cruk.cam.ac.uk''. Outside of CRUK-CI, data is delivered through the FTP site: ''ftp1.cruk.cam.ac.uk''.
  
-This is an FTP site running the FTP protocol with TLS encryption (sometimes known as ''FTPS''). You should be able to connect to the site using any up to date FTP client you choose. Your group will have been provided a user name and password for accessing the site when your group arranged to use the CRUK-CI sequencing service. Your data will be in a private region of the server only accessible with your group's credentials. The site is read only.+This is an FTP site running the FTP protocol with TLS encryption (sometimes known as ''FTPS''). You should be able to connect to the site using any up to date FTP client you choose. \\ 
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 +**Your group will have been provided a user name and password for accessing the site when your group arranged to use the CRUK-CI sequencing service** (search for subject: "CRUK-CI NGS FTP account credentials" from "crilimsadmin@cruk.cam.ac.uk"). 
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 + Your data will be in a private region of the server only accessible with your group's credentials. The site is read only.
  
 **Files are available on the FTP site for a guaranteed thirty (30) days after sequencing. You MUST fetch the files in this time period. The files will be removed from the FTP site once this time has elapsed.** **Files are available on the FTP site for a guaranteed thirty (30) days after sequencing. You MUST fetch the files in this time period. The files will be removed from the FTP site once this time has elapsed.**
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   - Make sure your computer can see our server. Try "pinging" the FTP server with "''ping ftp1.cruk.cam.ac.uk''" from the command line. The server will echo back a reply if your pings are getting through. If ping says the packets are not being returned, please check with **your** IT department to check network connectivity. The problems have never yet been at the CRUK-CI end; if our FTP site does need to be taken out of commission for a while we will let all our collaborators know beforehand.   - Make sure your computer can see our server. Try "pinging" the FTP server with "''ping ftp1.cruk.cam.ac.uk''" from the command line. The server will echo back a reply if your pings are getting through. If ping says the packets are not being returned, please check with **your** IT department to check network connectivity. The problems have never yet been at the CRUK-CI end; if our FTP site does need to be taken out of commission for a while we will let all our collaborators know beforehand.
   - If you are able to log in but get errors when trying to download, please ask **your** IT team to check they are allowing access for FTP ephemeral ports. The range we use is 41698-41707.   - If you are able to log in but get errors when trying to download, please ask **your** IT team to check they are allowing access for FTP ephemeral ports. The range we use is 41698-41707.
-  - If you still have problems after checking all of the above, please contact the CRUK-CI IT team on ''[[mailto:ithelpdesk@cruk.cam.ac.uk|ithelpdesk@cruk.cam.ac.uk]]''. Note this is a different address to the usual Genomics help desk and should only be used for queries about connectivity problems to our FTP server; all other queries need to go to the Genomics help desk as normal.+  - If you still have problems after checking all of the above, please contact the CRUK-CI IT team on ''[[mailto:ithelpdesk@cruk.cam.ac.uk|ithelpdesk@cruk.cam.ac.uk]]'' and cc Genomics ''[[mailto:Core-Genomics-Staff@cruk.cam.ac.uk|Core-Genomics-Staff@cruk.cam.ac.uk]]''. Note this is a different address to the usual Genomics help desk and should only be used for queries about connectivity problems to our FTP server; all other queries need to go to the Genomics help desk as normal.